Call accounting is a wonderful management tool to allow companies
to more easily understand it's communication expenses including
line usage, long distance and even advertising expenses.
It is a software program installed on an on site
computer that will generate reports including by station, line,
longest call or even to certain area codes. Attorneys or other
professionals who bill for their time on the phone also find this
to an extremely useful tool.
Advertising expenses can be tracked by advertising
different lines (or DID numbers see T-1 for more info) or by programming
account codes for different types of calls.
Reports can be pulled at any time - or for a real
time saver the system can be programmed to automatically email
the report of your choice at specified times. Foe example a long
distance report can be generated on the last day of every month
at midnight and email to management or accounting personnel.